Returns, Refunds & Exchanges

All items are pre-orders and made to order.
Because each hoodie is produced specifically for you, all sales are final, no returns or refunds.

Exchanges (Same Item, Same Price Only)

We’re happy to help with size or like-for-like swaps.

• Eligibility: Exchanges are allowed for a similar item at the same price point (e.g., the same hoodie design for a different size or colorway of equal MSRP).

• Window: Request within 14 days of delivery.

• Condition: Item must be unworn, unwashed, unaltered, and with original tags/packaging.

• Availability: Exchanges depend on current inventory and production timelines.

• Shipping: Customer covers shipping both ways for size/like-for-like exchanges. We can provide a label and deduct the cost from your exchange, or you can ship with your own carrier.

Damaged or Defective Items

If your order arrives damaged or defective, we’ll replace it with the same item/size (or a like-for-like item of equal value if the original is unavailable).

• Notify us within 7 days of delivery with photos of the issue and your order number.

• We cover shipping for approved defective replacements.

Order Changes & Cancellations

• Cancellations and returns are not accepted after checkout due to made-to-order production.

• Address updates can be requested within 24 hours of purchase. After that, we’ll do our best but can’t guarantee changes.

• If a pre-order style is canceled on our end or becomes unavailable, we’ll offer an exchange or store credit for the full purchase amount (no refunds).

Pre-Order Timelines

Estimated ship windows are listed on each product page. Dates are estimates and may shift due to production or carrier delays. We’ll email updates if timelines change.

Lost or Undeliverable Packages

Once an order is marked delivered by the carrier, please check with neighbors, your mailroom, or local post office. Undeliverable or returned-to-sender packages can be re-shipped at the customer’s expense.